Assistant Manager(FC Lead)||Gurgaon

Job Description

Position- Lead Field Coordinator (AM)

Department- Speciality Pharma Business

Location- Gurgaon, Haryana

About Tata 1mg

Tata 1mg is a trusted health partner for end consumers and large institutions. Our Mission is to make healthcare understandable, accessible, and affordable for all Indians. Over the past three years, we've worked to build a healthcare platform that guides customers to the right and affordable care. Today, Tata 1mg is present in 1000+ cities- And we're just getting started. Leading the chart as one of the top consumer health platforms through e Pharmacy, e Diagnostics, e-consult and offline stores, Tata 1mg has delivered over 15M e Pharmacy orders, 2M e Diagnostics orders & 1M+ organic users/day in 2022 and we are just getting started. Our strongest asset is our 6400+ people enabling us to deliver on our mission consistently.

Know more about us: https://www.1mg.com/aboutUs.

Brief about the Team

The team works on healthcare projects to provide patient support programs to patients. The candidate shall be a part of the team at TATA 1mg that closely works on healthcare programs and projects around disease areas, with a focus on patient centricity.

What will you do

• Team Leadership & Operations Management

  Supervise, mentor, and guide a geographically dispersed team of field counsellors.

  Conduct regular check-ins, performance reviews, and capacity-building sessions. Monitor counsellor performance and ensure delivery of outcomes as per KPIs. Build a culture of ownership, empathy, and accountability among the field team.

• Project & Program Management Lead planning, execution, and tracking of field activities in line with program goals. Coordinate with internal stakeholders (training, data, product, logistics, etc.) for seamless execution. Manage timelines, budgets, and reporting requirements. Identify and resolve operational roadblocks quickly and efficiently.

• Data & Quality Oversight

  Ensure accurate and timely reporting of field data from counsellors. Work closely with the M&E team to ensure adherence to protocols and continuous improvement. Regularly audit field activities for quality assurance.

• Stakeholder Coordination Liaise with Hospitals/ HCPs / Patients where required. Represent the organization in field-level reviews, partner meetings, or training events.

• Travel and On-ground Support Travel (15-20% of the time) to key locations across India for field supervision, training, and program assessments. Address on-ground issues proactively and build local resilience within the team

What we are looking for

• Minimum 6-8 years of experience in field operations, Access Navigation (CARE - CGHS/ Army / Railways / ESI), Patient guidance, patient enrolment documentation, Doctor coordination, OPD visits , Field counsellor management

• At least 2-3 years in a people management or supervisory role.

• Bachelor's degree in Health related courses, or subject related to field (Master's preferred).

• Proficient in project management tools and reporting systems, Strong communication, leadership, and interpersonal skills, Willingness to travel as needed and comfort in working with diverse populations,Fluency in English and Hindi; knowledge of other regional languages is a plus,Nice to Have Experience working with Doctors, health, or community outreach programs,Prior experience working with government-supported health initiatives, Field team guidance and tracking,Familiarity with digital tools or mobile apps used for field tracking.

Why Join Us?

Tata 1mg provides one of the most exciting and high-growth environments to work. You get the added benefit of working in a prestigious legacy brand like Tata and a highly dynamic and versatile startup like 1mg. Being a part of the Hospital team will provide a great opportunity to scale up a business to great heights leveraging the existing capabilities of Tata 1mg.

Disclaimer

Tata 1mg is proud to be an Equal Opportunity Employer. All employment decisions at Tata 1mg shall be made without discrimination, harassment or less favorable treatment of any employee or job applicant, either directly or indirectly, on the grounds of age, color, physical ability, ethnic origin, nationality, religion, gender, family status, marital status, prenatal status, gender reassignment, or sexual orientation. All employment decisions are based on business needs, job requirements, competence and merit.